Privacy Policy

We collect information you provide directly to us, such as: • Account information (name, email, phone number) when you create an account • Health-related questions and concerns you share with Mubyeyi AI • Location data (only when you use Safe-Path Map features) • Feedback and communications you send to us We also automatically collect certain technical information: • Device type and operating system • Browser type • Usage patterns and features accessed • Crash reports and performance data

Your privacy and security are our top priorities: • All data is encrypted in transit and at rest using industry-standard encryption • We do not store your health conversations permanently - they are processed in real-time and deleted • Access to user data is strictly limited to authorized personnel only • We conduct regular security audits and vulnerability assessments • Our systems comply with international data protection standards

We use your information to: • Provide, maintain, and improve our services • Respond to your questions and provide health information through Mubyeyi AI • Help you find nearby health facilities through Safe-Path Map • Send important service updates and notifications (with your consent) • Analyze usage patterns to improve accessibility and user experience • Ensure the safety and security of our platform We NEVER use your data to: • Sell or share your personal information with advertisers • Make decisions about your healthcare without your knowledge • Contact you with unsolicited marketing

You have the following rights regarding your data: • Access: Request a copy of your personal data • Correction: Update or correct inaccurate information • Deletion: Request deletion of your account and associated data • Portability: Receive your data in a portable format • Withdraw Consent: Opt out of optional data processing at any time To exercise any of these rights, contact us at privacy@amahorohub.rw or call +250 792 491 551.

We retain your data only as long as necessary: • Account information: Until you delete your account • Chat conversations: Processed in real-time, not permanently stored • Location data: Only used momentarily for Safe-Path Map, not stored • Analytics data: Aggregated and anonymized after 90 days • Support communications: Retained for 2 years for quality assurance

As a youth-focused platform, we take extra precautions: • We do not knowingly collect data from children under 13 • Users aged 13-17 have additional privacy protections • We never share identifiable information with parents or guardians without explicit consent (except in cases of immediate danger) • All health information provided is educational and does not replace professional medical advice