Help Center

Mubyeyi AI is our intelligent health information chatbot. It provides educational information about sexual reproductive health, mental health, and general wellness in Kinyarwanda, English, and French. Mubyeyi means 'parent' in Kinyarwanda, reflecting our caring approach to health education.

Yes, absolutely. Your conversations are confidential and are not stored permanently. We process your questions in real-time to provide helpful information, but we do not keep records of individual conversations. Your privacy is our priority.

No. Mubyeyi AI provides educational health information only. It cannot diagnose conditions, prescribe medications, or replace professional medical advice. Always consult a qualified healthcare provider for medical concerns.

You can ask about sexual and reproductive health, mental health and emotional wellbeing, general health questions, finding nearby health facilities, and understanding health topics in simple language.

Safe-Path Map helps you find youth-friendly and accessible health facilities near you. It shows locations, services offered, accessibility features, and allows you to get directions.

Safe-Path Map uses your device's location (with your permission) to show nearby facilities. You can also search by district or facility name if you prefer not to share your location.

Youth-friendly facilities have staff trained to provide non-judgmental services to young people, offer confidential consultations, have convenient hours, and create a welcoming environment for youth.

We use industry-standard encryption for all data in transit and at rest. We have strict access controls, regular security audits, and we follow international data protection standards. See our Privacy Policy for full details.

No. We do not share your activity or conversations with parents or guardians without your explicit consent, except in cases of immediate danger where we may need to connect you with emergency services.

Yes. You can request account deletion at any time by contacting us. We will delete your account and all associated data within 30 days of your request.

No. You can use Mubyeyi AI and browse health information without creating an account. However, having an account allows you to save favorite facilities, track your wellness journey, and receive personalized content.

Click 'Forgot Password' on the sign-in page and enter your email or phone number. We'll send you a verification code to reset your password.

You can change languages in your account settings or by asking Mubyeyi AI in your preferred language. The chatbot supports Kinyarwanda, English, and French.